- Returns & Exchanges
Returns & Exchanges
All love ophelia sales are exchange only. All exchanges must be made within 30 days of purchase. If you would like to exchange your item please download our exchange form here. Please allow 7-10 days for exchanges to be processed. If there is an issue with your order, please let us know as soon as possible by emailing us at firstname.lastname@example.org, and we will work with you to resolve it in a timely manner. Only orders shipped within the United States are eligible for exchange. International orders cannot be exchanged at this time.
Discounted and Promotional Items
Love Ophelia discounted and promotional items are not available for returns or exchanges. This includes all promotional code related purchases and all sale items. Coupon codes cannot be used retroactively and must be applied during check-out for discounts to be deducted. Love Ophelia does not issue refunds for price changes on sales or promotions on past orders.
*Please note that embroidery takes 4 weeks to complete. You will be notified once your order is shipped. Embroidered items cannot be returned or exchanged.